| Questions & Answers |
| Q: What is a
responder/keyholder? A: Responder/Keyholder
is a neighbor, friend or relative who can respond to the protected location and either
provide the protected person with assistance, or allow access for the emergency services. |
| Q: What areas does
Protect911 Services cover? A:
Protect911 Services
can
protect anyone in the continental United States, and Canada. All that is needed is a
modular phone jack and a power outlet. |
| Q: How fast can I have a system
setup? A: Protect911 Services
can have a Personal Emergency Response System
delivered in as little as 1 business day* to no more than 3 business days* anywhere
nationwide!
*Excludes weekends and holidays. |
| Q: How do I sign up for service? A: Call toll free 1-877-690-3963.
Every Protect911
Emergency Response System protection profile is
set up by a corporate employee that does it EVERYDAY-not just occasionally. They are
professionally trained to think of every possible detail to assure you or your
loved one the highest level of personal protection. |
| Q: How do you bill for services,
and can you invoice someone else besides the protected person? A:
Protect911 Services
provides many billing options to suit your needs: quarterly, semi-annually, and
annual. Protect911 Services
will
gladly invoice a second party for service (i.e. son in CA pays for mom's service in DC).
Also billing to Trust Departments, Banks or payment services is no problem. Credit cards
welcome.
|
| Q: Can information be changed or
updated after a system is set-up? A: Yes,
anytime and as many times as needed at no charge!! |
| Q: What type of "help"
pendant or transmitters are available? A:
Protect911
Services provides a "WATERPROOF"
necklace transmitter. |
| Q: Can more than 1 person be
protected at a location and how much extra will it cost? A: Yes,
Protect911 Services
can and will provide protection, for example a
husband and wife. Only 1 extra transmitter is required at a one time cost of $22.00. The
monitoring service fee remains the same. |
| Q: Who provides maintenance or
repair if it is needed, and who pays? A:
Protect911 Services
is responsible for all service and
repair as well as battery replacements at no extra cost, no annual maintenance fees, no
extra anything!! |
| Q: What is Protect911
Central? A: Protect911 Central
is a highly sophisticated "Fort Knox" like operations center where all
"HELP" signals are received. There, highly trained operators assess your
situation and respond with the proper help. Protect911 Central
never closes or shuts down nor can it be shut down. EVERY system is backed up by another
identical system insuring we are always there for you or someone you love! |
| Q: How will Emergency Personnel gain access to my
home if my front door is locked? A:
Protect911 Services
can provide you with a key
lockbox in which to place a key to your door. The key lockbox is a secure box which
easily attaches to your home. Local emergency personnel are given the combination to
the key lockbox so they can quickly get a key to your home in the event of an
emergency. The key lockbox can also be used so that family members or friends can readily
get a key to your home when necessary. There is a one-time fee for the purchase of the key
lockbox.
| Click to go to the lockbox page |
 |
|
